Send Notifications & Reminders
The WhatsApp API empowers businesses to send notifications and reminders, streamlining communication and fostering stronger customer engagement. It enables the delivery of real-time alerts, notifications, and reminders directly to users, ensuring timely and reliable distribution of vital information.
This functionality is crucial for keeping customers informed about their orders, appointments, or any other important updates, thereby improving the overall customer experience.
Automate Customer Support
We can help you build automated workflows using WhatsApp to efficiently manage customer inquiries and process e-commerce communication.
This includes sending success messages, invoices, and delivery tracking links, which significantly reduces the workload on customer service teams and provides immediate responses to customers.
Marketing Campaigns
Build marketing campaigns directly through your e-commerce store and customer portal. We can help you setup limited-time offers and send broadcast messages directly from your website.
Leveraging the platform's high engagement rates (compared to SMS and email campaigns), you can connect with your audience effectively and achieve measurable results from your promotional efforts.
Authentication and Security
Use WhatsApp to send verification codes and other security measures to customers when they are logging into systems or performing other tasks that require additional security.
This helps build customer trust and loyalty by adding an extra layer of protection to their accounts.
Bulk Communication
With the ability to send bulk offers, promotions or simply general information, we can help you integrate WhatsApp into your systems or website to send messages to your customers in bulk.
Please note that if you want to send a bulk message to more than 256 contacts, you will need to use a WhatsApp Business API provider such as Softservv – which is also a preferred option for fast-scaling businesses.
All Message Types
All message types are available through the API, including text, image, video, documents, contacts and location data. The media types that are supported include JPEG, PNG, GIF, MP4, PDF, CSV, Excel and more.
You can also setup your own message templates and add call to action buttons within the message.
